PAYMENT – Payment must be completed within 24 hours of placing your order. If payment is not received the item will be returned to stock.

PROCESSING TIME – The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
United Kingdom: 10-28 business days
North America: 10-28 business days
Europe: 10-28 business days
Australia, New Zealand and Oceania: 3-10 business days
Asia Pacific: 3-10 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

About customs fees – International customers are responsible for all fees that may be imposed by their country of residence, including import taxes, customs duties, and fees levied by the buyer’s country. These are not extra postage fees, and I the seller are not responsible for these fees. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be or if they will even be requested of the buyer. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays of weeks or months. All international orders will have a value declared on customs forms – no exceptions.

RETURNS – Returns are allowed on UN-WORN, NON-PERSONALIZED items and orders that have NOT been purchased in larger quantity, within 2 weeks of receipt. I can not allow returns on personalized jewelry unless there has been an error on my part. Any refunds are issued, minus shipping charges.

For sanitary reasons I do not accept returns on earrings.

I must be contacted via email (sales@kikiburrabeads.com) for authorization for your return, please do not simply send the item back, communication is extremely important.

Returned item/s MUST be received back to me in the same condition in which is was shipped. Please be careful to pack the item so as to avoid chain tangling, broken stones or any other defects that can occur during shipment. If the item arrives back to me in severely poor condition, an additional fee may be incurred.

5) If you wish to exchange an item, this must be done within two weeks of receipt. Please contact me at sales@kikiburrabeads.com for exchange authorization.

An exchanged piece will be replaced with the same item *only* upon receipt of the original item. If the item is not available, you may choose another item(s) of equal or greater value. If an item(s) of greater value is selected, the retail difference and applicable sales tax are required. This guarantee does not cover normal wear and tear, for which we cannot be held responsible.

6) If an item happens to break within one month (30 days) of the purchase date, I will gladly repair the item at no cost.

7) Sale prices are not honoured on orders that have been purchased BEFORE the beginning of a sales event.

8) Requests for order cancellations must be initiated within 24 hours of order placement.
Due to high order volume we cannot alter orders or accept cancellations on orders that have already been entered into production or my shipping queue.

9) International packages that have been returned due to a customer error, will result in the shipping charges being deducted from the original price.